Introduction of new ISO standards for Inter Solutio d.o.o
Inter Solutio d.o.o. for trade and services began implementing the project “Introduction of new ISO standards for the company Inter Solutio d.o.o” on June 1, 2025. The project is being implemented in accordance with the rules of the Call for Grants “Support to Enterprises for Product Certification and Introduction of Management Systems”, within the Competitiveness and Cohesion Programme 2021-2027. The Level 1 Intermediary Body is the Ministry of Economy, and the Level 2 Intermediary Body is the Croatian Agency for Small Businesses, Innovation and Investments (HAMAG-BICRO).
____________________________________
Project leader: Inter Solutio d.o.o.
Total project value: EUR 81,048.00
EU share in project financing: EUR 49,273.50
Project implementation period: June 1, 2025 – June 1, 2026 (12 months)
Project manager and contact person: Saša Vidmar (info@inter-solutio.hr, +385 1 2430
700)
_____________________________________
The project aims to improve the quality of services and business processes of the company InterSolutio d.o.o. through implementation and certification according to the internationally recognized standards ISO/IEC 20000-1:2018 (IT service management) and ISO 22301:2019 (business continuity management). The purpose of the project is to increase the international competitiveness of the company through process standardization, ensuring resilience to business risks, and adapting services to high client requirements.
Expected results include certified management systems, increased trust from clients and partners, expansion into foreign markets, and increased revenue from international projects.
Scope of certification
ISO/IEC 20000-1:2018 is an internationally recognized standard for IT service management. Its goal is to ensure that IT services meet business objectives and user needs through the establishment of quality and efficient processes. The standard provides a framework for aligning IT services with business needs, with a focus on optimizing resources, reducing costs, and providing better customer support.
Certification to this standard allows companies to increase the trust of customers and business partners by proving that IT services meet strict international quality and security criteria.
ISO 22301:2019 is a standard that focuses on business continuity. Its purpose is to help companies identify and analyze risks that can threaten business processes and develop strategies to effectively manage such situations.
This standard ensures that companies are prepared to respond to challenges such as natural disasters, cyber attacks, loss of key resources or other unforeseen circumstances. ISO 22301 helps companies build resilience and the ability to recover quickly, thus minimizing financial losses and maintaining the trust of customers and stakeholders.
Project Activities
The main project activity is the Management System Certification.
The first step is to select a certification body that will carry out the implementation and certification process, and then a consultant for advisory services in the implementation of the management system according to the requirements of ISO 22301:2019 and ISO 20000-1:2018.
This is followed by the implementation of the initial and main certification audit with advisory services and
implementation workshops.
Responsibilities of experts who will provide advisory services in the implementation of the management system according to the requirements of ISO 22301:2019 and ISO 20000-1:2018.
include the development of a detailed project plan and the implementation of the harmonization project according to the plan, preparation and management of workshops for harmonization with the requirements of the standards in question, development of proposals for solutions for harmonization with the requirements of the standards, support for the project team in implementing the identified work process improvements, training the project team in managing the management system, support in preparing and conducting internal audits and the Management’s assessment, and support in the certification process. The last step is issuing a certificate. In addition to the described activity, the project also carries out activities of Promotion and Visibility and Project Management.
More information at:
Sadržaj internetske stranice isključiva je odgovornost tvrtke Inter Solutio d.o.o.
Izneseni stavovi i mišljenja samo su autorova i ne odražavaju nužno službena
stajališta Europske unije ili Europske komisije. Ni Europska unija ni Europska
komisija ne mogu se smatrati odgovornima za njih.
The content of the website is the sole responsibility of Inter Solutio d.o.o.
The views and opinions expressed are those of the author only and do not necessarily reflect the official position of the European Union or the European Commission. Neither the European Union nor the European Commission can be held responsible for them.
